Question 1

How long will a custom hat order take from HatsOnline?

Accepted Answer

Plain hats are dispatched within 2-3 business days. Custom embroidered hats take approximately 2 weeks. Flexfit/Yupoong: 4-5 days sample then 1-2 weeks production. Legend/Atlantis/Grace Collection: 3-4 days sample then 2-3 weeks. Rush orders available on 1300 428 766.

Question 2

What is the minimum order for custom hats in Australia?

Accepted Answer

No minimum for plain blank hats, DTF or standard embroidered hats. Minimum 10 pieces for 3D embroidery and badge embroidery (can mix styles, colours and sizes). Minimum 25 pieces for screen printing. HatsOnline has supplied custom hats across Australia since 2005.

Question 3

How much do custom embroidered hats cost in Australia?

Accepted Answer

Custom embroidered caps: $25-$40 each for 10-24 pieces, $20-$32 for 25-47 pieces, $15-$28 for 48-100 pieces. Plain blank caps from under $10. Full pricing at hatsonline.com.au/shop.

Question 4

Does HatsOnline deliver across all of Australia?

Accepted Answer

Yes. HatsOnline ships custom hats to every Australian state and territory. Based in Brisbane, Queensland, we deliver to Sydney, Melbourne, Perth, Adelaide, Hobart, Darwin and all regional areas.

Question 5

Can I get a fully custom hat made to my exact specifications?

Accepted Answer

Yes. Fully custom (indent) hat manufacturing available — specify fabric, panels, closure, brim, colour, lining and label. Minimum 200 pieces, 10-12 weeks lead time including physical sample approval.

Question 6

What logo file formats do you accept for custom hat orders?

Accepted Answer

For embroidery: any clear image including JPEG and PNG is sufficient. For screen printing: vector files (.AI, .EPS or high-resolution .PDF). For DTF: high-resolution .PNG or .TIFF at 300dpi. Professional logo redraw service available for approximately $50.

Question 7

Can I pick up my order from HatsOnline?

Accepted Answer

Yes. Order collection is available from our Brisbane location — see website for address details. Call 1300 428 766 or email service@hatsonline.com.au before visiting to confirm your order is ready.

Question 8

What payment methods does HatsOnline accept?

Accepted Answer

Visa, Mastercard, American Express, debit card and bank transfer (EFT). Payment due at time of ordering. Business payment terms available on request.

Question 9

What hat styles and brands does HatsOnline stock?

Accepted Answer

500+ styles across 15+ categories: structured caps, trucker caps, bucket hats, beanies, wide brim hats, fitted caps, flat peak caps, visors, kids caps and UPF-rated hats. Brands include Adidas, Flexfit, Yupoong, AS Colour, Legend, Grace Collection and Atlantis.

Question 10

What decoration and branding methods does HatsOnline offer?

Accepted Answer

HatsOnline offers 2D embroidery, 3D embroidery, screen printing, DTF (Direct-to-Film), laser engraving, woven patch labels, leather patches and 3D heat transfer. Embroidery is backed by Doree Embroidery, Brisbane's embroidery specialists since 1934 and Queensland's largest embellishment company.

Question 11

Do you offer bulk pricing or volume discounts on custom hats?

Accepted Answer

Yes. Volume pricing tiers apply automatically with the most significant savings at 50+, 100+ and 500+ pieces. Pricing is displayed on every product page at hatsonline.com.au/shop. Contact us directly for orders of 500+ pieces for a custom bulk pricing quote.

Question 12

How do I choose the right custom hat for my business or team?

Accepted Answer

Corporate/promotional: Flexfit or Yupoong structured caps with embroidered logos. Workwear/construction: UPF-rated wide brim hats. Sports clubs: trucker or sporty caps. Schools: UPF bucket hats. Events: screen-printed budget caps. Call 1300 428 766 for personalised advice.

Question 13

Do you supply embroidery and printing on clothing and uniforms?

Accepted Answer

HatsOnline can supply major uniform brands including Fashion Biz, JBs Wear, Winning Spirit, King Gee, Bisley and Hard Yakka. For embroidery on client-supplied polos, jackets and workwear, we recommend Doree Embroidery (doree.com.au), Brisbane's embroidery specialists since 1934 with nearly 150 embroidery heads on site.

Question 14

Can I see examples of previous custom hat work by HatsOnline?

Accepted Answer

Yes. Visit hatsonline.com.au/gallery or the HatsOnline showroom at our Brisbane location. Over 750,000 custom hats supplied to 15,000+ customers across Australia since 2005 — examples span every industry, colour combination and branding style.

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