Terrible experience, communication and design. Have used them a 2nd time to organise hats for our business. The 1st time we used them the hat embroidery came back not sharp which I questioned them on and they said it’s fine, on the 2nd order we went for a different style of hat and sent them the exact look we want with the wording, layout. After paying for this order 5 weeks ago the proofs that have came back are getting further away from what we asked for and have shown them we want. They organise a sample to be printed which is not great and then ask for us to confirm the order and or pay for more samples which they can’t guarantee will be right. They have an overseas based team and correspondence with the designers is poor. Same emails requests on a number of occasions and no significant changes. End up cancelling the order and losing a few hundred dollars.1st photo the logo that was not sharp2nd photo of what we asked them for and supplied them3rd and 4th photo what they sent us for approval.
Hats are great, service terrible. Every time i have ordered (3 times) they have been out of stock of one or two items and taken weeks to get them delivered. i get stock from the US quicker than this place.
Really great service - I was able to collect a last-minute Christmas present at short notice. David was helpful, and the product (a brown bucket hat, which I was unable to find elsewhere) was good quality and as described.
Fantastic personalised service, super fast turnaround, and great quality hats and t‑shirts. Love supporting a local Brisbane business!
Hats are brilliant, very popular with customers. Once the order is setup the hats were just a few weeks away. Dave is easy to deal with, knows the game and will help you get the best quality out there. Very happy with the finish, the attention to detail.
Easy to deal with, grat product - Highly recommend.
Great service.Used several times now and great product.
We recently ordered new company hats through Hats Online and were extremely happy with the service. The entire process was smooth, communication was great, and they were very easy to deal with. The hats arrived quickly and the quality is excellent. Highly recommend!
Fast and great service! Production was just as fast and delivery.Definitely recommend the service
Hats on Line are professional, efficient and flexible.I have given them 5 Stars because of their service.Will do business with them again.Hats on line, and on time.
Great quality, Fast, their systems keep you up to date with the order the whole time. Would reccomend
Great service and delivery great bucket hat.
exceptional service and quality.
Exactly what I ordered and perfectly packaged to guarantee pristine condition when delivered.Thoroughly recommend,
Amazing quality.Top experience wooo!!
Great customer service. Sorted me out quickly. Happy customer.
Great service! The team were super patient with us as it took some time to get our designs finalised. Once finalised the process was really fast and our hats arrived pretty quickly. Highly recommend!
Amazing experience from start to end product. We had a tricky deadline for an order of embroidered caps for a work celebration. The team at Hats Online were fantastic to deal with - prompt, great communication and the caps turned up on time and were great quality. Very happy customer!
Fantastic service from Norman and his team. Remembered our previous order and gave great recommendations that ended up in me changing my order to a more suited product. Will definately continue to use these guys and would recommend them to anyone.
Placed order and paid for it. Arrived two days later. I live in a remote area in another state. Fantastic Service: Product is top grade, I order caps for my business. Have been using this business for many years, and would not use anyone else.
Great service with good quality products
This is the second time we have ordered with Hats Online for store merch. Really happy with the quality, fast delivery and customer service.
Get service , quick deliveryAwesome hat
From when I created an account with Hats Online in April 2025 to when I received by bulk order, 3 weeks later, the Sales, to Payment to Delivery was seamless and pleasant. I have tried a few "hat" Suppliers in Brisbane, and some had given me really bad service but with Hats Online, I was very pleased with the whole experience. David Curran and his Team have done a wonderful job with the Trucker Caps. Thank you Guys! :-)
Great experience as a first time customer! Hats for our drivers, excellent turn around and so easy to deal with!
Great service. Perfect products.
Highly recommend Hats Online! From the initial design phase through to comms and delivery, the team were super responsive and the final product is excellent!
Amazing staff and very easy to deal with. Very happy customer.
Perfect service.
We use Hats Online for our company caps & hats.The team have always been great to deal with & orders processed & delivered promptly.
I needed simple black cap and found here. Was delivered quickly and excellent quality. Very happy with purchase.
Great products, easy checkout, 100% happy
Fantastic experience from ordering through to delivery. Kept us notified at every point. Quick delivery & great price.
We've been using Hats Online for a few years now. They are easy to deal with and I have found the hats and labelling to be high quality.
The team were really helpful and responsive including making changes when we requested and kept us informed every step of the way. They even took the time to call to make sure we had intended to buy kids hats. Great quality product on arrival also. Will purchase again in the future.
Product and service was exceptional, going back for more shirts and hats now!
Friendly people and Great to deal with
Absolutely delighted with the exceptional customer service and top-notch products! The attention to detail and commitment to excellence were evident throughout. Kudos to the team for delivering a truly outstanding service and remarkable products!
The quality of product was outstanding and the delivery time from when I ordered my hats was impressive to say the least. I couldn’t be happier with my experience with hats online. Will definitely be using them again.
Jumbo fantastic, looking for a long time and look no more. Only thing is that I would love more JUMBO colors please
Love hats online! Great service, great price
I highly recommend Hats Online, their customer service is fantastic and the products are exactly what I ordered and are really high quality.
I have been buying caps from this site for about 5 years now and can't recommend it enough. Always quick delivery, great price and the service has been fantastic. I'll be back again.
Quick delivery and happy with the product.👍🏼👍🏼
Such a great experience working with Hats Online! 😀We recently received our hat order after being helped out with the finer details. We were worried about our logo not standing out on the coloured hat we wanted. A quick call and a few emails from there we had it sorted. Nothing was a drama!
Thanks so much Hats Online! Amazing service and fast delivery!
Helpful, prompt and cheap, couldn’t be a better service
recently ordered a bunch of shirts for my PT business. Lisa was a great help in helping me with design and what would go well on the shirts. great price and service , will be using them again in the future and highly recommend them.
First time we have used Hats online and was super stoked with the quality and variety.Will definitely be using again.
Very professional company & the product was exactly as ordered.
Recommend Hats Online. Exceptional customer service, efficiency, and super happy with product received
Hats on line did our beautiful hats with a fast turn around and great communication throughout the whole process. Would highly recommend
Unbeatable price for Flexfit caps. I'll definitely be back for more!Excellent communication throughout the entire process.
We purchased hats for our company. Very happy with the quality of the hats and the logo printed on the front.
I was able to find and purchase my husband's favourite caps at Hats Online.Purchasing was easy, efficient, great communication and fast delivery.I would purchase again from this store and would definitely recommend.
Exceptional service & great value for money. All contact was very personalised and they were able to meet my quick timeline. Very efficient service👌. The Cap & design is great quality. 👍😊
Hatsonline had exactly what I was looking for and they were delivered very quickly (in time for Christmas).
Prompt delivery and very happy with the product.
Very prompt and accommodating service! Nothing was a problem getting our custom made hats. We absolutely love them
Great to deal with! Nothing was a problem.
Always my go to supplier for my hats. Super fast delivery and pricing is great! Thanks GuysTie Dye Perth
I've used Hats Online multiple times for hats and shirts. Great communicators and premium product, at this level of service they are our go to for business merchandise.
fast and easy to order hats
The service and quality of the hats are the best in Australia, will buy from the team again.
From ordering online to delivery was stress free with such ease. Best prices around! We love our caps. Will definitely be ordering more in the future.
Great service and products
highly recommend Hats Online. they did such a great job!
The team at Hats Online were a pleasure to deal with throughout the whole process. Communication was fantastic and to top it off the hats were delivered on time (across the country, no mean feat!)Highly recommend and will use again.
We were extremely impressed with the quality and customer service provided was excellent. Communication and delivery exceeded expectations aswell! Well done, we will definitely be ordering more hats from your business in the future.
Couldn't have done more to help us with a rush order!! Excellent customer service and product. Would highly recommend
I had a week deadline, to have 40x hats made embroidered and then delivered to me in Perth! - Every Perth company I contacted could not meet this deadline, at first I was weary that they would make it in time as we are in different states, however Hats Online met my deadline! The hats looked great, and my bosses were extremely happy! I dealt with Lisa, who was great at communicating and keeping me updated along the short way :) In future, I'll definitely be using them again. I don't usually write reviews but this company deserves it!
These guys are hands down the best of the best. I have personally ordered of them for years with hats for footy club ,school, invitational girls league and women's events. So professional and helpful.speedy delivery with tip top help if required. You will regret using anyone else.
fast service, value for money and great quality.
Very happy with the quality and service from these guys. Great communication and kept me up to date with delivery time. The beanies turned out great and I will be ordering hats very soon.
i found this company very very helpful in what we required for our company. they were very patient especially when i was constantly making changes. there product and workmanship is exceptional. highly recommend
Fantastic, fast efficient service. Will be using these guys again.
Quick delivery and great customer service.
Can only say good things about these guys! We own Regal Crane Hire and have been using Hats Online for a few years now for all our promo gear. Thanks guys and talk again soon
Totally fantastic service from Lisa and the team. Extremely happy with our new work hats, completely what we were after. Lisa went above and beyond to find what we were looking for when my first option was not going to be immediately available and her find was better than what I was initially sourcing. Fabulous and speedy communication throughout the entire process. Wouldn't go anywhere else for our hats. Thank you ever so much for making this purchase easy and with no stress :)
Best to deal with .. helped straight away and pick up next day .. definately will be back to get more hats from you ... Thankyou so much you guys are awesome 😎
It was great dealing with Kate! She was quick to respond to my query, and let me know that the specific product that I wanted may be on back order. She offered other suitable hats just to make sure I was looked after. She was able to get the stock in earlier than anticipated! It was a great transaction.
Top people to deal with, fast delivery
Thanks for the personal service and being adaptable to what I was looking for. Great product!
Very happy with our hat order for our business! Prompt service and the hats are better than i expected will definitely be doing business with them again!
Love the product. Order the classic dad cap which ages beautifully and the stitching is done extremely well. Great customer service and experience. Have ordered twice now and see a third on the horizon :-)
Excellent customer service, quick delivery and great products. Thank Guys.
Delighted with our new company hats from HatsOnline. They sent us all the samples we needed to make the right decision and then they turned around our final order as fast as they could. I am now looking forward to passing out our new hats to our team and clients. Thanks again!!
Great hats, Great Service!
Excellent customer service and items delivered as stated and in perfect condition.
Very easy to deal with… exactly what we were after. Will be back !!
We have been using "Grace Collection", AH150, caps for nearly 18 years as they are superior at staying on our heads whilst at sea. Stability and comfort at the same time. Our customers love them too as we sell many at our Marine booking office. The velcro back is a must and the airey fabric is great in our sub tropical climate.
Customer Service was outstanding, smooth process and quick delivery - Thank you
