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Welcome to our condensed version of our terms & conditions. Please review our full list of terms & conditions policies concerning your interactions with our business and website. If you have any questions, or concerns, please call (07) 3124 0270.


We reserve the right not to accept an order. In this event, a refund and cancellation of the order will be done. Your order represents an offer to us to purchase a product, that is accepted by us when we send e-mail confirmation to you that we’ve progressed with your order or dispatched the products to you. All data relating to you and/or your order is kept in confidence according to our privacy policy.

Items out of stock

All items offered on our website are subject to availability.
We will contact you immediately if an item is out of stock, and advise an ETA for its arrival to us. In many cases, we can use a different manufacturer who supplies the same or most similar item. The option will be yours to cancel the order, wait for the item to come in, or swap for a suggested item.


Cancellation of an order is no problem, however, depending where an order is in the production process, in the case of a decorated order, charges may be applicable to cover any costs incurred by us up to the stage of production. We impose this on a ‘fair circumstances’ basis in agreement with you prior to cancelling any order.

Prices and Payment

All our prices are in Australian Dollars.  GST 10% is payable on all products and services. Freight charges will be included in the shopping cart transaction as will all applicable taxes.
We accept payment by  Direct Deposit, Paypal, Credit card (VISA, MASTERCARD). Payment is required prior to delivery unless previously arranged.


You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on an “as is” basis, the site may contain errors, faults, and inaccuracies and may not be complete and current.
Hatsonline makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials, or products included on this site, except as otherwise provided under applicable laws. We accept no responsibility for circumstances arising from our transaction with you.
Neither Hatsonline, nor its affiliates, directors, officers, employees, agents, contractors, successors, or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for loss of profits, business interruption, or the loss of data or information.

Privacy Policy

Hatsonline highly values the strong relationships we have with our customers. To protect your privacy, you can visit the Hatsonline without identifying yourself or having to reveal any information about yourself.
We do not collect personal information when you visit our site unless you place an order/quote or register with us. When you place a request for a quote/order you will be asked for the following personal information: your name, e-mail address, mailing address, delivery address, and any special delivery instructions, phone number.

We may share this information and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and, where a Bulky item is ordered, the shipping carrier that delivers your order. As a first-time customer, you may receive a telephone call or email requesting more information to confirm the details that you have supplied to us.

We do not share, sell, rent, or barter any identifiable personal information to any third party.

Occasionally we may have promotional /specials/new product or information emails available to make your shopping and purchasing experience easier. You are automatically subscribed to our database when you request a quote or make contact with us. You may unsubscribe at any time.

Our site may contain links to other sites. Hatsonline is not responsible for the privacy practices or the content of other Web sites.

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