How it all works (in detail)

Find Your Ideal Hat

Choose from our catalogues, or use our Hat Finder Tool. For something completely a cut above the usual, give us a call on (07) 3124 0270 for more information.

Create Your Order

Select your colours, sizes and upload your logo. You can specific dates and any particular requirements you have.

We've Got It From Here

We work on your order. You’ll see how it looks before we go ahead with full order, and you can make any changes or additions. No worries, no fuss.

FIND YOUR IDEAL HAT

Easily find the perfect hat in your company or team colours using our exclusive custom Hat Finder tool on the home page, or by browsing through our extensive catalogues, filtering the results as you go. For a more personal service, call us on 1300 428 766 (1300 HATSONLINE), or make an Online Enquiry. Supply as much detail as you can about what you need, have your logo ready, so your account manager can sort out the best options for you in a flash.

DISCUSS YOUR REQUIREMENTS

Whether you order directly online with us, or request a quote, we understand that every client has different requirements. So before we start on your order or enquiry, it’s important that we know exactly what you’re after, by discussing your requirements. We will provide a mock up design of your cap, to ensure we have things like logo colour, position, size, correct hat style/colour, due dates, all correct before we proceed.

LET's GET STARTED

Once our T’s are crossed & i’s dotted, we’ll get started on your order. You’ll be provided with a proof or sample image of your embroidered, or printed logo. Colour codes & logo sizes, where it’s applicable, will be displayed at this point. Here you can request any changes, but if it all looks good, you will approve your full order to be completed. we’ll let you after a couple of days, when we expect to have your order ready for shipping.

WE'RE NEARLY DONE

Your order is now ready for shipping. We’ll pack it up neatly and securely, and get it on the next available dispatch with Australia Post, or one of ‘the big 3’ couriers such as Star Track, TNT, or Toll so you can be comfortable with a professional delivery service.

NOW WE'RE DONE

Expect to hear from us shortly after you receive your order. We’ll be asking you if you’re happy with everything, and fixing things if you are not. It’s that simple. We are here for the long run, so happy customers are our greatest reward.

How Placing an Order With Us Works

When you find an item you like, you can easily order this with us.

Payment is required in full prior to production or dispatch of your order, and can be made in several ways…..

All credit card facilities are securely processed with EWAY.

Credit card (ONLINE):
Fill in your card details at the checkout point when placing your order, or go your “MyAccount” page, and click the “Pay Now” link attached to your order.

Credit Card (BY PHONE):
Call: 1300 428 766 We process all transactions personally using a secure facility provided by Westpac Bank in accordance with their guidelines and security measures.

Bank Deposit:
Hatsonline
BSB: 034 089 (Westpac)
A/C: 137 577

Paypal:
Either select the Paypal option at checkout, or visit www.paypal.com.au. use the “Send Money” link and pay to service@hatsonline.com.au using your invoice # as a reference.

To get a quote for a particular product please use the Custom Design Quote page.

If your desired item can’t be found, please contact at sales@hatsonline.com.au

Email Us

sales@hatsonline.com.au

Our Office

PO Box 1240, Mt Gravatt, QLD, 4122

About Us

THE FINE PRINT

OUR WORK

CONTACT US

YOUR ORDER SUPPORTS AUSSIE JOBS & AUSSIE KIDS WHO NEED A HELPING HAND.
FIND OUT MORE.

Google Rating

4.9

Based on 132 reviews

Hats Online

4.9

The team were really helpful and responsive including making changes when we requested and kept us informed every step of the way. They even took the time to call to make sure we had intended to buy kids hats. Great quality product on arrival also. Will purchase again in the future.

Product and service was exceptional, going back for more shirts and hats now!

Friendly people and Great to deal with

Absolutely delighted with the exceptional customer service and top-notch products! The attention to detail and commitment to excellence were evident throughout. Kudos to the team for delivering a truly outstanding service and remarkable products!

The quality of product was outstanding and the delivery time from when I ordered my hats was impressive to say the least. I couldn’t be happier with my experience with hats online. Will definitely be using them again.

Jumbo fantastic, looking for a long time and look no more. Only thing is that I would love more JUMBO colors please

Love hats online! Great service, great price

I highly recommend Hats Online, their customer service is fantastic and the products are exactly what I ordered and are really high quality.

I have been buying caps from this site for about 5 years now and can't recommend it enough. Always quick delivery, great price and the service has been fantastic. I'll be back again.

Quick delivery and happy with the product.👍🏼👍🏼

Such a great experience working with Hats Online! 😀We recently received our hat order after being helped out with the finer details. We were worried about our logo not standing out on the coloured hat we wanted. A quick call and a few emails from there we had it sorted. Nothing was a drama!

Thanks so much Hats Online! Amazing service and fast delivery!

Helpful, prompt and cheap, couldn’t be a better service

recently ordered a bunch of shirts for my PT business. Lisa was a great help in helping me with design and what would go well on the shirts. great price and service , will be using them again in the future and highly recommend them.

First time we have used Hats online and was super stoked with the quality and variety.Will definitely be using again.

Very professional company & the product was exactly as ordered.

We had a great experience ordering customised caps for a client of ours. David and the team went above and beyond to ensured they were delivered on time. Thank you again.

I've been using Hats Online for a few years now. They are easy to deal with and I have found the hats and labelling to be high quality.

Recommend Hats Online. Exceptional customer service, efficiency, and super happy with product received

Hats on line did our beautiful hats with a fast turn around and great communication throughout the whole process. Would highly recommend

Unbeatable price for Flexfit caps. I'll definitely be back for more!Excellent communication throughout the entire process.

We purchased hats for our company. Very happy with the quality of the hats and the logo printed on the front.

I was able to find and purchase my husband's favourite caps at Hats Online.Purchasing was easy, efficient, great communication and fast delivery.I would purchase again from this store and would definitely recommend.

Exceptional service & great value for money. All contact was very personalised and they were able to meet my quick timeline. Very efficient service👌. The Cap & design is great quality. 👍😊

Hatsonline had exactly what I was looking for and they were delivered very quickly (in time for Christmas).

Prompt delivery and very happy with the product.

Very prompt and accommodating service! Nothing was a problem getting our custom made hats. We absolutely love them

Great to deal with! Nothing was a problem.

Always my go to supplier for my hats. Super fast delivery and pricing is great! Thanks GuysTie Dye Perth

I've used Hats Online multiple times for hats and shirts. Great communicators and premium product, at this level of service they are our go to for business merchandise.

fast and easy to order hats

The service and quality of the hats are the best in Australia, will buy from the team again.

From ordering online to delivery was stress free with such ease. Best prices around! We love our caps. Will definitely be ordering more in the future.

Great service and products

highly recommend Hats Online. they did such a great job!

The team at Hats Online were a pleasure to deal with throughout the whole process. Communication was fantastic and to top it off the hats were delivered on time (across the country, no mean feat!)Highly recommend and will use again.

We were extremely impressed with the quality and customer service provided was excellent. Communication and delivery exceeded expectations aswell! Well done, we will definitely be ordering more hats from your business in the future.

Ordered hats for a corporate event. Very happy with the excellent communication, quality and delivery.I highly recommend Hats Online.

Couldn't have done more to help us with a rush order!! Excellent customer service and product. Would highly recommend

I had a week deadline, to have 40x hats made embroidered and then delivered to me in Perth! - Every Perth company I contacted could not meet this deadline, at first I was weary that they would make it in time as we are in different states, however Hats Online met my deadline! The hats looked great, and my bosses were extremely happy! I dealt with Lisa, who was great at communicating and keeping me updated along the short way :) In future, I'll definitely be using them again. I don't usually write reviews but this company deserves it!

Highly recommend Hats Online, Lisa was extremely helpful with our tight deadline and was very friendly throughout the entire process.There is a great selection of hats to choose from, which made it easy for us to find one that suited our needs.

These guys are hands down the best of the best. I have personally ordered of them for years with hats for footy club ,school, invitational girls league and women's events. So professional and helpful.speedy delivery with tip top help if required. You will regret using anyone else.

fast service, value for money and great quality.

Very happy with the quality and service from these guys. Great communication and kept me up to date with delivery time. The beanies turned out great and I will be ordering hats very soon.

i found this company very very helpful in what we required for our company. they were very patient especially when i was constantly making changes. there product and workmanship is exceptional. highly recommend

Fantastic, fast efficient service. Will be using these guys again.

Quick delivery and great customer service.

Can only say good things about these guys! We own Regal Crane Hire and have been using Hats Online for a few years now for all our promo gear. Thanks guys and talk again soon

Totally fantastic service from Lisa and the team. Extremely happy with our new work hats, completely what we were after. Lisa went above and beyond to find what we were looking for when my first option was not going to be immediately available and her find was better than what I was initially sourcing. Fabulous and speedy communication throughout the entire process. Wouldn't go anywhere else for our hats. Thank you ever so much for making this purchase easy and with no stress :)

Best to deal with .. helped straight away and pick up next day .. definately will be back to get more hats from you ... Thankyou so much you guys are awesome 😎

It was great dealing with Kate! She was quick to respond to my query, and let me know that the specific product that I wanted may be on back order. She offered other suitable hats just to make sure I was looked after. She was able to get the stock in earlier than anticipated! It was a great transaction.

Top people to deal with, fast delivery

Thanks for the personal service and being adaptable to what I was looking for. Great product!

Very happy with our hat order for our business! Prompt service and the hats are better than i expected will definitely be doing business with them again!

Love the product. Order the classic dad cap which ages beautifully and the stitching is done extremely well. Great customer service and experience. Have ordered twice now and see a third on the horizon :-)

Excellent customer service, quick delivery and great products. Thank Guys.

Delighted with our new company hats from HatsOnline. They sent us all the samples we needed to make the right decision and then they turned around our final order as fast as they could. I am now looking forward to passing out our new hats to our team and clients. Thanks again!!

Great hats, Great Service!

Excellent customer service and items delivered as stated and in perfect condition.

Very easy to deal with… exactly what we were after. Will be back !!

We have been using "Grace Collection", AH150, caps for nearly 18 years as they are superior at staying on our heads whilst at sea. Stability and comfort at the same time. Our customers love them too as we sell many at our Marine booking office. The velcro back is a must and the airey fabric is great in our sub tropical climate.

Customer Service was outstanding, smooth process and quick delivery - Thank you

Great product and great service. Second time I’ve used them. 2 thumbs up!

When the items that I ordered were not available we had a great chat about options and the items arrived promptly.

Great to deal with .Item as described. In stock . Quick delivery.Very happyWill definitely buy again .

Great service, good pricing and quick deliveries.My go to supplier for caps.

Extremely happy with our hats. Very prompt service, and the product exactly matches what you see when ordering.

Great quality, service and communication from the team!

Lisa and the team at hats online always deliver the best results for our merchandise range.

Very swift and easy to deal with

Would have been 5 stars but when I ordered before Xmas they informed me they were on break and would not complete my order until after the 11th of January. While I’m not mad that they had a break I’m am disappointed that I was only informed AFTER i had completed my order. I needed a hat for the Xmas break.

Our judo club did embroidered caps for our members as an end of year present. The service and delivery time was excellent, the hats are great quality and our members are happy to wear them.

Thanks to Hats Online for providing part of our uniform which identifies our current core service provisions and makes us stand out of the crowd.

Excellent customer service, kept us informed regarding the progress of the order & happy to assist with changes.... final product is fantastic & a popular marketing tool.

I had a great experience purchasing hats from Hats Online. Lisa's customer service was friendly and professional and she couldn't be more helpful with ensuring that I bought what I needed. David went out of his way to ensure that I could pick up at a time convenient to me. Thanks Hats Online.

Hatsonline provide high quality products as well as super vibrant printing. I can't fault their service and they were able to come through even with a tight deadline. Say Hi to Lisa and Kate! They're awesome and will take care of all your needs.10/10 recommend these guys and will do business again in the next couple months!

If you are after great customer service and high quality embroidery (including 3D) with custom caps then I can highly recommend Hats Online.My caps came back perfect and everyone was blown away by the quality. I would not hesitate to use them again for my next project.

Easy ordering process, competitive pricing, great customer service and quick turnaround. The embroidery looks fantastic! I will be ordering again :-)

Excellent quality and customer service

HATS ON LINE - Great Service and with No FUSS - GREAT prices too

Hats Online provide great service, they took time to call me and clarify my order to make sure it was correct. It was sent quickly and was spot on. We highly recommend this company and will be using their service again

Fast, friendly and caring. So stoked with my snapbacks! Well-priced and awesome quality. Highly recommended ✌

Great price and fast shipping. I have a bunch of these hats already so i knew they were quality already.

Great hats and the staff were really helpful. Unfortunately it took over a month for the order to be made and delivered.

We have ordered hats from hats online previously and their service was great. When I received a promo for jackets we decided to order these from them and were very happy with the end result

Great customer service and fast delivery of our products

Great service and always reliable.

Product looked good but unfortunately the price for smaller quantities makes retail to expensive, they joys of being a small business i guess, 😕

Outstanding service and prompt delivery

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